“Let me tell you about our process…” Over the past several years I have had the pleasure of helping fellow contractors add systems and processes to their businesses to calm the chaos behind the scenes. Today I’d like to talk about another piece of advice that I’ve shared with almost everyone I’ve worked with […]
As small business owners who are not only responsible for ourselves and our families, but our employees and their families as well, it’s no wonder we keep our eyes on every dollar that comes in and goes out of our businesses. Hopefully we all have a good grip on our numbers (balance sheet, P&L, and […]
This has been a “milestone” year for me, with my daughter graduating from high school last month 😊 and getting ready to head off to college next month. 🥲 We celebrated by taking a trip out west to Colorado and Utah (Salt Flats pictured). At some point around her 5th birthday, I decided visiting all […]
With over 18 years of experience in marketing, I know that my marketing efforts should be focused on YOU (my ideal customer), but I’m going to deviate from the norm for a minute and tell you a little bit about ME. Why, you might ask? Because I want YOU to see why I might be […]
My younger brother and my daughter have always had a special bond. I blame it on their shared traits of being wicked smart and a little bit naughty. 🙃. They’re both great at “solving puzzles” and from a young age, he loved teaching her how to do things and then teaching her new and “more […]
I talked to a fellow contractor recently and when I asked him how long he’s been in business, his reply was “20 years, but I think I repeated the same year over and over for the first 15.” 😳 😂 If you’re nodding your head and thinking “been there, done that,” I’ve got some good […]
If you’re familiar with the DISC profile, here are some interesting statistics…. Only 10% of the overall population are “high D’s”, but when it comes to entrepreneurs and business owners, that number jumps to 65%. This makes sense given that it takes guts and action to launch and grow a business, and high D’s are […]
Every time I talk to a busy business owner who says they really need to get their systems and processes in order, but just don’t have the time, my answer is always the same… “I have good news and I have bad news for you… you only have to do it once.” The good news […]
I’m going to go ahead and date myself right now by telling you that when I first joined the family painting business, there was very little software for the industry, and nothing at all for those of us who have always been Mac users. I know a fellow contractor that purchased ACT and tweaked it […]
While I hate to have to say this out loud, Customer Service seems to be a dying art. With the continued advances in technology and automation, it seems many businesses and industries are attempting to “make things easier” by automating as much as possible. But who is it really easier for? More often than not, […]